1. Introduction
HongKong Zhige Tech Limited ("we," "us," or "our") operates www.yazv.com (the "Site") and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or place an order.
By using this Site, you consent to the collection and use of information in accordance with this policy. If you do not agree, please do not use this Site.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information when you place an order, create an account, or contact us:
- Name and surname
- Email address
- Shipping address and billing address
- Phone number
- Payment information (processed securely via third-party payment processors — we do not store card details)
- Account credentials (hashed passwords)
- Design files and content you upload for custom products
2.2 Automatically Collected Information
When you visit our Site, we may automatically collect certain technical and usage data, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or link clicked
- Device identifiers
- Order attribution data (source, medium, campaign)
2.3 Information from Custom Product Submissions
If you submit a custom or personalized design, we collect the design files, text, images, and other content you upload. You are solely responsible for ensuring you have the right to use all elements in your submission.
3. How We Use Your Information
We use the collected information for the following purposes:
- Processing and fulfilling orders (including custom product production and shipping)
- Communicating with you about your order status
- Sending order confirmations, shipping updates, and delivery notifications
- Responding to your inquiries and providing customer support
- Sending promotional communications, newsletters, and special offers (only with your consent; you can unsubscribe at any time)
- Improving our website, products, and services
- Preventing fraud and ensuring website security
- Complying with our legal obligations
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate our Site and enhance your shopping experience.
4.1 Essential Cookies
These are required for the Site to function properly. They enable core features such as shopping cart functionality, account login and session management, order processing, and security features. Essential cookies cannot be disabled without significantly impairing your use of the Site.
4.2 Analytics & Performance Cookies
We use third-party analytics tools (such as Google Analytics) to understand how visitors use our Site, identify popular pages, and improve the overall experience. These cookies collect anonymous, aggregated data.
4.3 Marketing & Advertising Cookies
We may use marketing cookies to deliver relevant advertisements to you on other websites. These cookies track your browsing activity across websites and help us measure the effectiveness of our advertising campaigns.
4.4 Managing Cookies
Most web browsers allow you to manage your cookie preferences. You can block cookies from all websites, allow cookies only from websites you trust, or delete all cookies when you close your browser. Note: Disabling cookies may affect the functionality of this Site.
5. Third-Party Services & Data Sharing
We do not sell your personal information. However, we may share your information with the following trusted third parties to provide our services:
- Payment processors (e.g., Stripe, PayPal) — to process payments securely
- Shipping carriers (e.g., DHL, FedEx, UPS, Hong Kong Post) — to deliver your orders
- Production partners — to manufacture and fulfill your custom products
- Email marketing providers (e.g., Mailchimp) — to send newsletters (only with your consent)
- Website analytics providers — to analyze Site traffic and usage
- Legal and regulatory authorities — when required by law or to protect our legal rights
All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.
6. Data Retention
- Order and transaction data: Retained for at least 7 years for accounting and tax purposes
- Account data: Retained while your account is active; deleted upon account closure or upon your request
- Marketing preferences: Retained until you unsubscribe
- Customer service communications: Retained for 2 years after the last interaction
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- SSL/TLS encryption for data transmission
- Secure, encrypted storage of sensitive data
- Access controls and restricted access to personal data
- Regular security assessments and monitoring
- PCI-DSS compliance for payment processing
While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Rights Under GDPR (European Users)
- Right of access: Request a copy of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your data ("right to be forgotten")
- Right to restrict processing: Request limitation of data processing
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent at any time for processing based on consent
To exercise any of these rights, contact us at contact@yazv.com. We will respond within 30 days.
9. Your Rights Under CCPA (California Residents)
To exercise your rights, contact us at contact@yazv.com.
10. Children's Privacy
This Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at contact@yazv.com.
11. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including countries that may not have the same level of data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
12. Links to Other Websites
This Privacy Policy applies only to this Site. Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: contact@yazv.comWebsite: www.yazv.com